1.Introduction#
This Privacy Policy explains how Yaqeen Wala (“we,” “our,” “us”) collects, uses, stores, and protects personal information from Daily Workers (Helper / Hunarmand / Carer) and Job Posters using our platform to connect Pakistanis living away from home, overseas or within Pakistan itself, with trusted, verified service providers in Pakistan.
2.Information We Collect#
We collect the following categories of information to operate the platform:
| Category | Examples |
|---|---|
| Account information | Full name, phone number, email address, gender, password, city/country of residence. |
| Identity verification | CNIC number and CNIC photos (Helper / Hunarmand / Carer). Police character certificate for Carer workers. |
| Profile information | Profile photo, bio, working hours, declared category (Helper / مددگار, Hunarmand / ہنر مند, Carer / دیکھ بھال) and trade skills, vehicle and driving license details. |
| Job and care information | Task descriptions, addresses, saved properties, saved family member details, and care recipient information including age and care needs/medical notes. |
| Payment information | Card details (tokenized via our payment gateway, never stored directly by us), billing address, transaction and payout history. |
| Communications | Messages, file attachments, and shared locations sent within a job's chat thread, while that chat is active. |
| Usage information | Device information, app activity, and active/online status shown to other users. |
3.How We Use Your Information#
- To verify identity and eligibility for each service category (Helper / مددگار, Hunarmand / ہنر مند, Carer / دیکھ بھال).
- To match Daily Workers with relevant jobs, and Job Posters with relevant workers.
- To process payments, hold funds securely in escrow, and release payouts.
- To enable in-app communication between a worker and poster for the duration of an active job.
- To resolve disputes, including reviewing submitted proof and evidence (Yaqeen Wala arbitration).
- To maintain ratings, reviews, and public profile information.
- To comply with applicable law and respond to lawful requests from authorities.
4.Data Sharing & Third Parties#
We share information only as necessary to operate the platform:
- With the other party to a job, limited to visible profile information (name, photo, rating, category, review history).
- With payment and escrow partners (such as Safepay or Paymob) to process payments and payouts.
- With our operations team, for identity verification, dispute resolution (Yaqeen Wala arbitration), and safety review.
- With law enforcement or regulators, where required by law.
We do not sell personal information to third parties for advertising purposes.
5.Data Security#
We apply reasonable technical and organizational safeguards to protect personal information, including restricting access to sensitive data (such as CNIC numbers and care/medical notes) to only the systems and personnel that need it. Care recipient medical notes are access-restricted to the assigned worker and our operations team.
No system is completely secure, and we encourage users to protect their own account credentials. Use a strong, unique password and never share your login.
6.Data Retention#
- Account, identity verification, and transaction records are retained for as long as necessary to operate the platform, resolve disputes, and meet legal and financial recordkeeping obligations.
- In-app job chat threads are deleted for both parties once the job closes and payment has moved.
- Proof files submitted at job completion remain attached to the job record permanently for dispute and audit purposes.
7.Your Rights#
Even though Pakistan does not yet have a comprehensive data protection law in force, we aim to give users meaningful control over their information as good practice, including the ability to:
- Access and review the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account, subject to our legal, financial, and dispute-resolution recordkeeping obligations.
- Withdraw consent for optional data (e.g. saved properties, saved family member profiles) at any time.
9.Children's Privacy#
Yaqeen Wala is not intended for use by anyone under 18. Daily Workers must be 18 or older to register. Care recipient information may include minors' details only where a Job Poster provides this as part of a Carer booking for a family member. Such information is handled with the same access restrictions as other sensitive data.
10.International Users & Cross-Border Data#
Our Job Posters are based outside Pakistan (including the Gulf, UK, Canada, Australia, and the EU) and our Daily Workers are based in Pakistan. To operate the platform, personal information may be transferred across borders, including to payment and hosting partners.
We take reasonable steps to protect data during this transfer, consistent with this policy.
11.Changes to This Policy#
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last updated” date, and, for material changes, will make reasonable efforts to notify users in-app.
12.Contact Us#
Questions about this Privacy Policy or your personal information can be directed to our team. We aim to respond within 48 hours.
support@yaqeenwala.pk